Frequently asked questions

Orders and Galimard products

The average processing time for an order is 1 to 3 working days (Monday to Friday), exceptionnally up to 5 days.

If your order is urgent, please let us know in the comments area.

Delivery method: Colissimo with tracking and insurance.

Are products are shipped throughout the world, except in Russia and Turkey.

All orders are shipped via La Poste, in Colissimo with tracking

Shipping costs:

  • Mainland France and Monaco: 8.50€ per order, free shipment for orders over 150€
  • Andorra, Austria, Belgium, Denmark, Germany, Italy, Ireland, Liechtenstein Luxembourg, the Netherlands, Portugal, St Marin, Spain, Sweden, Switzerland, United Kingdom: 11€ per order
  • Shipping costs for other EU countries: 18.50 €
  • Shipping costs for non-EU countries: shipping costs are automatically calculated when ordering, according to the weight of the parcel and the country of delivery. You will be able to see the amount in your basket before the order confirmation.

The shipping costs are non-refundable for parcels not delivered, not claimed, returned and refused.

Within minutes of your order validation, you will receive a confirmation email.

In this email you will findd the summary of your order as well as a link that will allow you to access your personal account and follow your order status.

The order will be processed only upon receipt and validation of full payment.

You will also receive an email once your order has been shipped, with a tracking number and tracking link.

You can track the progress of your order online through your customer account.

You can check your parcel tracking through your customer account.

In case of problems or unusual delay, please contact our customer service through the contact form.

All orders are shipped via La Poste, in Colissimo with tracking, the delivery is guaranteed. If your parcel is lost, we will ship a new one, after investigation carried out by the Post.

Indeed, all orders shipped outside the EU will be invoiced without VAT, i.e. VAT 20% excluded.

You will be able to check the total amount of the order before confirmation.

There is a search function on the website. Some products available in our shops are not presented in our online boutique; for specific requirements, you can contact our customer service

All our perfumes are manufactured in our laboratory and conditioning workshop located in Grasse; our products are Galimard exclusive creations.

If you want to amend (for example to add or remove a product) or to cancel your order, we invite you to contact our customer service as soon as possible through direct call to: +33 (0)4 93 09 20 00 (from Monday to Friday), or through the contact form 

Your order can be paid by credit card ((Visa or MasterCard) or bank transfer.

These options will be proposed during the ordering process.

The order will be processed only upon receipt and validation of full payment.

We offer a set of 12 samples (2ml sachets) at a price of 3€.

Free shipping if you order the set alone.

Our products are only available in our Factories and boutiques located on the French Riviera, and in our online boutique.

You have the possibility to change your mind and return your order.

The products must be returned in perfect condition for resale in their original condition (packaging, accessories, instruction guide…) together with your contact details and order number.

Please note we do not accept returns for cosmetic products.

Return costs are the the expense of the buyer.

Return address :

Galimard, 73 route de Cannes, F – 06130 Grasse

Visits and workshops

For individuals, a reservation is not necessary.

The visits of our Factories-Museum in Grasse and in Eze-Village take place every10/15 minutes throughout the day, from Monday to Sunday, bank holidays included.

Opening and visits hours:

  • Galimard Grasse

From October to March included: from 9h to 12h and from 14h à 18h – Visits from 9h to 11h15 and from 14h to 17h15

From April to June – September: from 9h to 18h – Visits from 9h to 17h15

July – August: from 9h to 18h30 – Visits from 9h to 17h45

  • Galimard Eze-Village:

From May to September included: from 9h to 18h30 – Visits from 9h to 17h45

From October to April included: from 9h to 18h – Visits from 9h to 11h15 and from 14h to 17h15

For groups of 10 and more participants, a reservation is recommended, day and time at your best convenience.  

During this workshop, the creator and the accompanying person are seated together at the same organ. Only one creation of an Eau de Parfum 100ml is realized.

All our contact details and information about access by public transportation can be found on the page contact & access. 

For the tour of our Factories-Museum, you can expect approximately one hour, demonstration and boutique.

The perfume creation workshop in our Studio des Fragrances lasts from 1 hour 30 minutes  to 2 hours.